Shipping Policy

SHIPPING POLICY

Thank you for visiting and shopping at Elliavy, operated by Brand capital group LLC (“we”, “us”, or “our”). The following are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIME

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification email with tracking information once your order has shipped.

  • If we experience a high volume of orders or unexpected delays, processing times may be slightly extended. In such cases, we will keep you informed via email.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 5 – 12 Business Days Calculated at checkout / Free on qualifying orders
Express / Priority Shipping 3 – 7 Business Days Calculated at checkout
Delivery delays can occasionally occur due to carrier logistics, high-demand seasons (e.g., Black Friday, Christmas), customs clearances, or adverse weather conditions.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking number will become active and begin updating within 24 to 48 hours of dispatch.

  • You can track the progress of your package directly via the link provided in your confirmation email or through our website’s tracking page.

4. CUSTOMS, DUTIES, AND TAXES

  • Domestic Orders (USA): Applicable state and local sales taxes will be calculated and collected at checkout in accordance with local regulations.

  • International Orders: Brand capital group LLC (Elliavy) is not responsible for any customs duties, taxes, tariffs, or import fees applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. INCORRECT ADDRESS & DELIVERY ISSUES

Please ensure that your shipping address is accurate and complete before submitting your order.

  • Address Corrections: If you notice an error in your address, please contact us immediately at support@elliavy.com within 12 hours of placing your order. We cannot guarantee address changes once the order is processed or shipped.

  • Returned to Sender / Failed Deliveries: If a package is returned to us due to an incorrect, incomplete address provided by the customer, or failure to collect the package from the local post office/carrier pickup point, the customer may be responsible for the reshipment costs.

6. LOST, DAMAGED, OR STOLEN PACKAGES

  • Damaged in Transit: If you receive your package damaged, please contact us within 48 hours of delivery at support@elliavy.com with photos of the damaged packaging and items. Please save all packaging materials and damaged goods before filing a claim.

  • Lost or Missing Packages: If your tracking status shows "Delivered" but you have not received your shipment, please check with neighbors, household members, and your local carrier first. If the package cannot be located, contact our support team and we will assist you in opening an investigation.

7. CONTACT INFORMATION

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

  • Company Name: Brand capital group LLC

  • Store / Trade Name: Elliavy

  • Address: 5203 Juan Tabo Boulevard, Albuquerque, New Mexico, USA

  • Support Email: support@elliavy.com