Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Brand capital group LLC doing business as Elliavy (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”).

1. INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

  • Examples of Personal Data collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

  • Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our website.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

  • Examples of Personal Data collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: To provide products or services to you, fulfill our contract, process your payment, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services (in line with your preferences).

  • Source of collection: Collected directly from you.

Customer Support Information

  • Examples of Personal Data collected: Name, email address, order details, and communication history.

  • Purpose of collection: To provide dedicated customer support.

  • Source of collection: Collected directly from you.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale;

  • Processing transactions and payments;

  • Fulfilling and shipping your orders;

  • Keeping you updated on new products, services, and offers;

  • Screening orders for fraud and risk prevention;

  • Improving and optimizing your experience on our Site.

3. SHARING PERSONAL INFORMATION

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • E-Commerce Platform & Hosting: We use platforms (such as Shopify or equivalent hosting services) to power our online store.

  • Payment Processors: We share payment details with secure third-party payment gateways (such as Stripe, PayPal) to process transactions securely.

  • Fulfillment & Logistics Partners: We share your delivery details with shipping carriers and fulfillment centers to deliver your items.

  • Compliance & Legal Obligations: We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

4. BEHAVIORAL ADVERTISING & COOKIES

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies to optimize your browsing experience and provide tailored services.

You can control and manage cookies in various ways through your browser settings. Please note that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

5. YOUR RIGHTS

Depending on your jurisdiction, you may have specific rights regarding your personal information:

GDPR (For European Economic Area & UK Residents)

If you are a resident of the EEA or UK, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact details below.

CCPA / US State Privacy Rights

If you are a resident of California or other US states with applicable privacy regulations, you have the right to know what personal information is collected, request deletion of your information, and opt out of the sale or sharing of your personal data.

6. DATA RETENTION

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

  • Company Name: Brand capital group LLC

  • Store / Trade Name: Elliavy

  • Address: 5203 Juan Tabo Boulevard, Albuquerque, New Mexico, USA

  • Support Email: support@elliavy.com